Refund policy

We hope you are happy with your Lotus Division order. If an item is not quite what you expected, you may request a return or exchange within 14 days of receiving your order.

Returns

You have 14 calendar days from the day you receive your order to let us know that you wish to return an item.

To request a return, please contact us at hello@lotusdivision.com and include:

• Your order number
• The item or items you wish to return
• The reason for your return

We can provide you with a return label. The cost of this label will be deducted from the final refund amount. The applicable return shipping cost will be clearly communicated to you before the label is created.

You may also arrange and pay for the return shipment yourself. In that case, we strongly recommend using a tracked shipping service and keeping your proof of shipment. Return parcels remain your responsibility until they have reached us.

Items must be returned:

• Unworn, unwashed and unused
• In their original condition
• With all original tags still attached
• In their original packaging, where reasonably possible

You may try on an item as you would in a physical store. However, we may reduce the refund amount if the item has been used or handled beyond what is necessary to assess its nature, characteristics and fit.

Please do not return any items without contacting us first.

Refunds

Once we have received and inspected your return, we will notify you by email.

Approved refunds will be issued to the original payment method. When we have provided the return label, its cost will be deducted from the amount refunded.

When you return your entire order, we will also refund the original standard shipping cost. Any additional amount paid for express or premium delivery will not be refunded. Original shipping costs are not refunded when only part of an order is returned.

We may withhold the refund until we have received the returned goods or until you provide proof that they have been sent back, whichever occurs first.

Please note that it may take several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

You may request an exchange within 14 days of receiving your order, subject to availability.

To divide the shipping costs fairly:

• You are responsible for the cost of returning the original item
• Lotus Division will cover the standard shipping cost of the replacement item once
• Any additional exchanges or subsequent shipments will be at your expense

We can provide you with a return label. For an exchange, the cost of this label must be paid separately before the label is created. When no refund is due, this cost cannot be deducted from a refund.

When an exchange includes a partial refund, we may deduct the cost of the return label from that amount, provided this has been communicated to you in advance.

The replacement item will be shipped after we have received and inspected the original item. We cannot reserve an item indefinitely, and availability cannot be guaranteed.

When exchanging an item for a more expensive product, you will be asked to pay the price difference before the replacement item is shipped. If the replacement item is less expensive, the difference will be refunded to your original payment method.

Incorrect, damaged or defective items

Please contact us as soon as possible if you receive an incorrect, damaged or defective item. Include your order number, a description of the issue and, where possible, clear photographs.

When an item is confirmed to be incorrect, damaged or defective, Lotus Division will cover the reasonable return and replacement costs. In these cases, the standard return label cost will not be deducted.

This policy does not affect your statutory rights under the applicable legal guarantee.

Return address

Please contact us before returning your order. We will provide you with the correct return instructions and return address.

Returns sent to another address or without prior notification may take longer to process.

Questions

Do you have any questions about a return or exchange? Please contact us at hello@lotusdivision.com.